Service Agreement

Last updated: 10 September 2025
Parties: This Service Agreement (the Agreement) governs how clients interact with the XML Employment platform and its representatives and partners (collectively, the Company).

Note: This website version is provided for onboarding and information. It is not legal advice. If you need advice for your circumstances, consult a qualified UK solicitor.

1. General Provisions

1.1 The Company is registered in the United Kingdom and operates in accordance with the laws of England and Wales (unless stated otherwise in a written order form).
1.2 The Company provides consulting and coordination services related to job search and employment placement in the European Union, the European Economic Area, the USA, Canada, Israel, the UAE, Australia, New Zealand, and other selected countries (each a Destination Country).
1.3 A Client is any visitor to this website or any candidate who contacts the Company regarding its services.
1.4 This Agreement, together with any arrangements concluded between the Company and the Client via electronic communication (including email, chat, e-signature and client portal), is valid and binding on both parties.
1.5 All correspondence and information exchanged between the parties are confidential and must not be disclosed to third parties, except as required by law or with the other party’s written consent.

2. Fees and Payment

2.1 Service fees
Employment in Europe
• €250 — EU/EEA citizens
• €300 — Ukrainian citizens
• €525 — Citizens of other countries requiring a work visa

Employment in Israel or the UAE
• €525 — All nationalities

Employment in the USA, Canada, Australia, or New Zealand
• €650 — All nationalities

Document review fee: In some cases, the Company may charge a €50 preliminary review fee for document assessment and verification. This fee is deductible from the main service fee if you proceed.

Fees are currently stated in EUR. If you pay in another currency, your bank’s exchange rate and charges may apply.

2.2 Payment deadline. The Client must pay the applicable fee no later than one (1) business day after the Client’s documents are approved by the Company.
2.3 Payment confirmation. Payment is deemed made when the funds are credited to the Company’s account or when the Client provides a copy of the payment confirmation to the Company via electronic communication. If a payment later fails or is reversed, the Company may pause services until funds are received.

3. Responsibilities of the Parties

3.1 Client Documents. The Client must provide: an up-to-date CV (résumé), a copy of the data page of the international passport, and any other documents reasonably required for a specific vacancy or for compliance in the Destination Country.
3.2 Visa Support. If a work visa is required, the Company will use reasonable best efforts to assist the Client in obtaining the visa within the timeframe stated in Section 4.1.
3.3 Start Date. The Client must arrive to the employer no later than one (1) month after (a) receiving a work visa from the Destination Country’s consulate, or (b) signing the employment contract if no visa is required.
3.4 Travel & Accommodation. Where expressly included in the employer’s offer, the Company will coordinate with the employer to arrange air tickets to the Destination Country, accommodation, and meals during working hours. Visa fees, travel, accommodation, and meals are paid by the employer when explicitly stated in the offer; otherwise, these costs are the Client’s responsibility.

4. Processing Timeline and Refunds

4.1 Timeline. Standard processing time is up to two (2) months from the date the Company receives payment.
4.2 Faster processing. Timelines may be shorter depending on current workload and employer/authority response times.
4.3 Events beyond control. If circumstances arise beyond the Company’s reasonable control (e.g., consular backlogs, regulatory changes, employer delays), timelines are automatically extended until the Company has fulfilled its obligations.
4.4 Delay caused by the Company. If the employment timeline specified in this Agreement is missed solely due to the Company’s fault, the Company will refund the Client 100% of the fee by bank transfer to the Client’s account.

5. Scope of Services (Included)

The Company provides advisory and coordination services, which may include:
a) Vacancy search and a shortlist aligned to the Client’s profile and Destination Country requirements;
b) Guidance on document preparation, legalisation/apostille and compliance;
c) Interview scheduling and interview coaching;
d) CV/Résumé optimisation and formatting (on request);
e) Optimising professional profiles (e.g., LinkedIn) and preparing cover letters;
f) Coordination with employers and, where appropriate, with licensed immigration counsel;
g) Submission guidance and tracking for visa/work-permit applications (where legally permitted);
h) Pre-departure briefing and onboarding coordination.

6. Optional Add-On Services

Available on request (priced separately unless included in a package):

  1. CV/Résumé Rewrite & Optimisation – ATS-friendly formatting, keyword targeting per market, role-specific versions.
  2. Cover Letter Pack – custom letters for priority roles (edits included).
  3. LinkedIn Profile Tune-Up – headline, summary, achievements, skills and keyword alignment.
  4. Interview Coaching – mock interviews, employer-specific prep, feedback report, and action plan.
  5. Document Translation & Notarisation Coordination – certified translations; apostille/legalisation scheduling.
  6. Portfolio & Presentation Review – design and content feedback for professional portfolios.
  7. Relocation Checklist & Local Setup – SIM/banking/registration pointers, first-week plan.
  8. Priority Processing – expedited internal handling where possible (does not affect government processing times).
  9. Job-Market Strategy Session – 45–60 min call to map target roles, timelines, and application cadence.
  10. Salary & Offer Review – guidance on typical ranges and negotiation points in the Destination Country.

7. Client Commitments

The Client agrees to:
a) Provide accurate, complete, and up-to-date information and documents;
b) Inform the Company promptly about any changes relevant to applications (e.g., travel history, marital status, criminal records, health, employment);
c) Attend interviews and appointments as scheduled;
d) Comply with the laws and regulations of the Destination Country and employer policies.

8. Important Disclaimers

8.1 No guarantee of visa or employment. Hiring decisions are made by employers; visa decisions are made by government authorities. The Company cannot guarantee a job offer, visa approval, salary level, start date, or processing times.
8.2 Independent parties. The Company is not a law firm and does not provide legal representation. If legal advice is required, the Client should engage a qualified lawyer; the Company can refer to licensed counsel where appropriate.
8.3 Compliance. The Client remains responsible for complying with all immigration, tax, and employment requirements in the Destination Country.

9. Confidentiality & Data Protection (UK)

9.1 The Company will keep Client information confidential and disclose it only to service providers or employers involved in the process, or where required by law.
9.2 Data protection. The Company processes personal data in accordance with UK GDPR and the Data Protection Act 2018. Details of data categories, purposes, legal bases, retention periods, and data-subject rights are set out in the Company’s Privacy Notice (published on this website).
9.3 Where applicable, the Company is registered with the UK ICO as a data controller (Registration No.: [insert ICO number]).

10. Distance Contracts & Consumer Cancellation (UK)

If the Client is a consumer (not acting in the course of business) and purchases services online or by phone, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 may apply:
a) You have a 14-day cooling-off period from the day after the contract is concluded to cancel without giving a reason.
b) If you ask us to start services during the cooling-off period, you agree to pay for the services performed up to cancellation.
c) If the services are fully performed within the cooling-off period after your express request, you lose the right to cancel.
Instructions for cancellation and our contact details are provided in Section 15.

11. Electronic Communications & Signatures

The parties agree that electronic communication and e-signatures are valid and binding under applicable UK law, including the Electronic Communications Act 2000 and relevant e-signature practice.

12. Limitation of Liability

To the maximum extent permitted by law, the Company’s total liability arising out of or in connection with this Agreement is limited to the amount of fees actually paid by the Client to the Company under this Agreement. The Company is not liable for indirect or consequential losses (including loss of earnings or delays caused by third parties).

13. Termination

Either party may terminate before placement if the other party materially breaches this Agreement and fails to cure within 10 days of written notice. Upon termination:
a) If termination is due solely to the Company’s fault and before services are substantially performed, Section 4.4 applies.
b) Otherwise, fees for services already performed are non-refundable.

14. Governing Law and Jurisdiction

This Agreement is governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising out of or in connection with this Agreement, except that mandatory consumer-protection rules may allow a consumer to bring proceedings in their country of residence.

15. Contact & Complaints

XML Employment
Email: [email protected] (placeholder – update if different)
Registered address: [insert UK registered address]
For complaints, please email us with “Complaint” in the subject line. We aim to acknowledge within 2 business days and respond substantively within 10 business days.

16. Changes to this Agreement

The Company may update this Agreement by posting a new version on the website. The version in effect at the time of payment or written confirmation will apply to that engagement.

17. Acceptance

By submitting documents, creating an account, or paying any fee to the Company, the Client confirms that they have read, understood, and agree to this Agreement.

Quick Implementation Tips (for your website)

  • Link this Agreement from checkout and from any “Start now” or “Pay” buttons, and include a checkbox: “I agree to the Service Agreement and Privacy Notice.”
  • Add a short Key Facts panel (fees, typical timeline, no-guarantee statement).
  • Publish your Privacy Notice and a Cancellation Instructions page to match Section 10.

If you share your exact UK registered address and ICO number, I can drop them in and format this as a polished web page or downloadable PDF.

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